Engineering Manager – Retrieval at Zendesk

Language

Compensation

PLN 324,000 – PLN 486,000/yr

Setup: Hybrid
Location: Krakow, Lesser Poland Voivodeship · Portugal · +1
Type: Full-time
Level: lead/mgmt
Posted: Sep 25, 2026

Description

Zendesk is hiring an Engineering Manager to lead a cross-functional team responsible for the end-to-end delivery and maintenance of its Retrieval platform. The role involves managing engineers, recruiting and onboarding team members, improving software delivery and service reliability, aligning the roadmap with company strategy, and deploying scalable search and ML-powered products. The position is based in Lisbon, Portugal or Krakow, Poland, with a hybrid work arrangement, and offers an annualized base salary range of zł324,000.00 to zł486,000.00 in Poland.

Required Skills

People management
Retrieval systems
Ruby
Python
AWS
Kubernetes
Docker
Elasticsearch
Kafka
MySQL
Redis
S3
Datadog
Sentry

Additional Information

Required Previous Experiences: Experience managing people across one or more teams, ideally with large distributed Internet-facing systems
Background in medium or large companies with understanding of interconnections between teams and features
Preferred Qualifications: Expertise leading ML-powered products or Retrieval systems to production
Translation Company Name: Base Poland (Poland)