Description
Apple is seeking an Engineering Program Manager (EPM) to own the full lifecycle of large-scale initiatives across its Contact Center Technologies platform. The role combines technical program management with operational excellence, covering requirements analysis, technical design, API and data-model discussions, testing, partner collaboration, performance and reliability analysis, deployment, maintenance, product evolution, and multi-year roadmap ownership. The EPM will lead cross-functional and cross-business-unit initiatives, manage vendor and third-party relationships, and communicate complex technical challenges to technical and non-technical stakeholders.
