Description
Inetum is hiring an English-Speaking Helpdesk Support Technician to provide remote first-level technical and functional support to users in French and English. The role handles incident diagnosis and resolution, ticket tracking, escalation, documentation, user education, and collaboration with technical teams. Candidates need proficiency in Windows or macOS, workstation and network administration, ticketing tools, basic cybersecurity, and hardware/software troubleshooting, along with fluent English and French, a relevant post-secondary IT qualification, and 1 to 3 years of similar experience.
