Description
This role is responsible for the operation, maintenance, and support of enterprise applications in a global environment, working with customers, a Japan-based team, and offshore teams to provide L1 to L3 support, incident management, troubleshooting, operational reporting, documentation, compliance, and continuous improvement. The position also supports application transitions and stabilization phases, root-cause analysis of production issues through code review, and knowledge sharing across infrastructure, IT, and business stakeholders.
