Description
Meltwater is hiring an Enterprise Client Success Executive in Berlin to manage complex, multi-divisional and multi-geographical client portfolios. The role focuses on post-sale customer success, joint impact planning, adoption monitoring, renewal and retention risk management, upselling and expansion opportunities, customer business reviews, and advocacy for product and service improvements. Candidates should have 7–10+ years of relevant client-facing experience, strong cross-functional collaboration skills, industry expertise in media monitoring, SaaS, PR, or marketing, and English and German communication skills. The position follows a hybrid schedule with one office day per month and requires the ability to work legally in the country of hire.
