Enterprise CSM at Podium

Location: Lehi, Utah
Type: Full-time
Posted: Jan 20, 2026

Description

Podium is seeking an Enterprise Customer Success Manager (CSM) to manage relationships with high-value clients, ensure customer satisfaction, drive product adoption, and contribute to revenue retention and growth. The role involves serving as the primary post-sales contact, utilizing product and industry knowledge, overseeing projects, setting performance goals, and proactively addressing challenges. The CSM will also be responsible for tracking cases, bugs, and projects, relaying product feedback, and traveling 15-20% of the time.

Required Skills

Customer Success
Product Adoption
Client Management
AI Trends
Revenue Growth
Client Retention

Additional Information

Required Previous Experiences: 3+ years of Enterprise Customer Success experience
Experience in Automotive, Home Services, or a similar industry
Experience working in professional services, managed services, or a SaaS company
Preferred Qualifications: Understanding of AI capabilities and trends, with experience integrating AI-driven solutions into daily work or team processes
Ability to identify and highlight customer ROI and business value
Strong ability to think at scale while balancing customer experience outcomes
Excellence in achieving net retention goals and contributing significantly to the other team's revenue and engagement metrics
Strong skills in being a thought leader for the team and company
Proven success in helping clients make better decisions
Success in effectively decreasing churn, increasing revenue, and wowing your customers
Ability to think like an owner. You will need to quickly understand a client's business and see the big picture while building things that last
Confidence in confronting daily changes and obstacles is required to succeed in this environment of mastering new things
Focused on being solution-oriented with creative and efficient options
Come prepared each day to take initiative and have the motivation to complete tasks assigned by the team or discussed with your customer portfolio

About Podium

Podium

review management software1001-5000

Together, we share one core belief; convenience wins. Learn how we've turned a simple review management software into a multi-product platform that’s modernizing the way local business gets done.