Description
Prospyr is hiring an Enterprise Customer Experience Manager to own the success of its largest and most strategic customers. The role combines customer success, account management, product adoption, retention, expansion, advocacy, and strategic partnership across enterprise accounts. The manager will build relationships with customer executives and stakeholders, drive adoption of Prospyr capabilities, identify risks and opportunities, coordinate escalations, and represent customer needs internally. The position requires at least four years of Customer Success, Account Management, or Enterprise SaaS experience, experience with complex or multi-location customers, strong executive communication and relationship-management skills, and the ability to translate business problems into solutions.
