Description
Codes Health is hiring an Enterprise Customer Success Lead to own a portfolio of high-volume enterprise law-firm accounts after sale. The role manages account health, structured onboarding, quarterly business reviews, executive engagement, expansion, escalations, and customer feedback, while collaborating with customer experience, operations, and product teams. Candidates should have 4–7 years of B2B Customer Success or Account Management experience, preferably in legal technology, healthcare technology, or document or workflow SaaS, with a track record of enterprise account growth, executive presence, CRM/CS platform experience, and the ability to build scalable processes in an early-stage environment.
