Description
Global-e is hiring an Enterprise Customer Success Manager to manage and grow a portfolio of UK enterprise clients. The role involves serving as the primary client contact, building executive-level relationships, driving upselling and cross-selling revenue, identifying expansion opportunities and risks, preparing KPI performance reports and QBRs, advising clients using data and market insights, and coordinating with internal teams. It is a hybrid role with three days in the office and two days remote, requiring at least three years of account management or customer success experience, preferably in B2B software, logistics, or SaaS.
