Description
Chargeflow is hiring an Enterprise Customer Success Manager to own and grow relationships with enterprise customers across the full customer journey, from onboarding and integration through adoption, retention, and expansion. The role serves as a trusted advisor to customers from individual contributors through C-level executives, develops account strategies, leads business reviews, monitors customer health, identifies expansion opportunities, delivers training, and provides structured customer feedback to internal teams. Candidates need at least three years of customer success or strategic account management experience in a data-driven B2B SaaS company, along with enterprise customer, retention, adoption, and expansion experience. The position is full-time and hybrid, based in the New York City office with four days per week in the office, and offers an annual base salary of $130,000–$145,000 USD plus health benefits and other employee benefits.
