Description
Gain is hiring a Customer Success Manager to support enterprise private markets customers across Europe, including PE investors, investment banks, and M&A consultancies. The role owns customer relationships, ensures platform adoption and strategic outcomes, gathers product feedback, drives renewals and upsells, uses CRM and customer success tools, and helps shape Customer Success processes. Candidates need at least three years of client-facing B2B SaaS experience in the PE/M&A industry, a business or finance university degree, strong communication and organizational skills, and C1 English. The position offers a competitive base salary and annual bonus, private medical and dental insurance, remote working, and a flexible hybrid model with three days per week in the London office.
