Description
Growth Protocol is hiring an Enterprise Customer Success Manager to partner with senior enterprise stakeholders, including C-suite executives, on the adoption and business impact of its AI-powered growth intelligence platform. The role owns customer strategy, onboarding, expansion, Net Revenue Retention, adoption, usage, and strategic growth; translates technical capabilities into business outcomes; coordinates with Sales, Delivery, Product, and FDE; and develops use cases, integrations, success stories, and co-marketing opportunities. Candidates should have 5–10 years of relevant experience, experience managing $1M+ enterprise ARR accounts, strong technical and executive communication skills, and a demonstrated ability to drive NRR and expansion. The position offers hybrid work in New York City or remote work, along with health, dental, vision, and 401K matching benefits.
