Enterprise Customer Success Manager at Lifted

Compensation

$84,000 – $119,000/yr

Setup: Hybrid
Location: Oregon
Type: Full-time
Level: not_specified
Posted: May 1, 2026

Description

Lifted is seeking an experienced Enterprise Customer Success Manager to join their team. The successful candidate will partner with customers to achieve their Talent and Workforce goals using the Lifted platform, focusing on driving adoption, providing expert consultation, and executing Customer Success Plans. They will also be responsible for building strong customer relationships, mitigating churn, participating in product feedback loops, and collaborating with various internal teams.

Required Skills

Customer Success
Account Management
Sales
Retention Targets
Consultative Skills
Communication Skills
Project Management

Additional Information

Required Previous Experiences: 3-5+ years of experience in Customer Success, Account Management, or Sales with direct responsibility for retention targets
experience with large Enterprise customers
Preferred Qualifications: Experience with consumption-based business models, and HR tech, Talent Acquisition, Staffing, VMS/MSP industries.
Proven track record of meeting or exceeding retention goals and business KPIs, commercial orientation and business acumen.
Demonstrated history of building enduring customer relationships with key stakeholders.
Strong consultative skills, including effective discovery, and creative problem solving.
Excellent communication skills, experience leading client meetings, QBRs, product trainings.
Comfort with data-driven storytelling and leveraging data to provide effective recommendations.
Strong project management and time management skills - can stay organized and manage multiple projects simultaneously.
Effective collaboration with cross-functional teams in a matrix environment.
Strong sense of ownership, bias for action, and resilience - you are scrappy, will roll up your sleeves and can make things happen.