Description
Playable is hiring an Enterprise Customer Success Manager to own and develop relationships with strategic enterprise customers, support them pre- and post-sales, drive platform adoption and value realisation, manage renewals and expansion opportunities, and maintain customer satisfaction and retention. The role is based in the Shoreditch office in London with a hybrid arrangement requiring at least two days per week in the office. Candidates should have at least three years of experience in a similar customer-facing role involving enterprise-tier SaaS or MarTech customers, along with business acumen, marketing and digital knowledge, Martech integration understanding, process-driven customer management, value discussion, and stakeholder-management capabilities.
