Description
Silna is hiring an Enterprise Customer Success Manager to manage and grow high-value healthcare enterprise customer relationships from onboarding through expansion. The role combines product expertise, account health analytics, relationship building, project management, and process improvement, with a requirement to work from the Silna office in Manhattan five days per week. Candidates need 3–5 years of Customer Success experience in a high-growth SaaS company and at least 2 years managing six-figure enterprise customers; healthcare technology, complex technical workflows, and account expansion experience are preferred.
