Enterprise Customer Success Manager - NY at Sigma Computing

Department: Customer Success

Compensation

$132,000 – $165,000/yr

Setup: Hybrid
Location: New York, New York
Type: Full-time
Level: not_specified
Posted: Aug 19, 2026

Description

Sigma Computing is seeking a Customer Success Manager with extensive experience in analytics and business intelligence to optimize customer value and improve Net Dollar Retention (NDR). The role involves strategic account management, guiding customers on platform optimization, developing NDR growth strategies, advocating for feature improvements, collaborating on success plans, and delivering educational initiatives.

Required Skills

Analytics
Business Intelligence
Account Management
SQL
Data Visualization Tools
Cloud-Based Analytics Platforms
ETL
Production Business Intelligence Solutions
Startup Experience

Additional Information

Minimum Education: Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
Required Previous Experiences: 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
Experience navigating complex enterprise sales environments with multiple priorities and stakeholders
Strong analytical skills with a proven ability to solve complex problems using data.
Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
Translation Company Name: Sigma Computing

About Sigma Computing

Sigma Computing

BusinessApplicationSan Francisco, CA, US

Sigma is a runtime for AI apps and agents on governed warehouse data, and a platform for dashboards, reports, embedded analytics, and AI-powered insights. Teams use Sigma to build and run apps, dashboards, and agents with chat, a spreadsheet, SQL, or Python; it queries data warehouses directly.