Description
Amazon Leo is hiring an Enterprise Customer Support Engineer to resolve complex networking cases involving eBGP peering, routing anomalies, SD-WAN/SDN connectivity, internet reachability, and customer-impacting incidents. The role requires deep ISP network operations expertise, incident management, root cause analysis, technical escalation, customer communications, and mentorship of junior engineers, with rotating weekday and weekend shifts and on-call availability. Candidates must be U.S. citizens, permanent residents, refugees, or asylum grantees; the position is based in Arlington, Virginia, or Bellevue, Washington, with a base salary of $95,600 to $160,000 annually.
