Description
Amazon Leo is hiring an Enterprise Customer Support Engineer to resolve complex global broadband networking issues, including eBGP peering failures, routing anomalies, SD-WAN connectivity problems, and internet reachability failures. The role requires deep ISP and network operations expertise, incident and escalation management, root-cause analysis, customer communications, and mentorship of junior engineers, with rotating weekday and weekend shifts and on-call availability. The position is based in Bellevue, Washington, and offers a base salary of $95,600 to $160,000 annually plus benefits.
