Description
Amazon Leo is hiring an Enterprise Customer Support Engineer to resolve complex networking cases involving routing anomalies, BGP peering failures, connectivity degradation, and internet reachability issues. The role requires deep ISP and internet-routing expertise, AWS networking knowledge, incident management experience, and the ability to troubleshoot SD-WAN/SDN connectivity, perform root cause analysis, develop technical documentation, and mentor junior engineers. It is an escalated-tier position with rotating weekday and weekend shifts and on-call availability, with work locations in Arlington, Virginia and Bellevue, Washington, and a base salary of 95,600 to 160,000 USD annually.
