Description
Ignite IT is seeking an Enterprise Operations Center (EOC) Engineer to join their team. The successful candidate will be responsible for managing, tracking, reporting, processing, and assigning tickets daily, performing proactive network and systems monitoring, assisting in service restoration during outages, and ensuring compliance with Service Level Agreements (SLAs). This role involves working with customers to diagnose issues, crafting outage notifications, conducting continuous improvement, and providing systems administration troubleshooting support.
