Description
ActioNet is hiring an Enterprise Operations Manager in the Washington, D.C. metro area with hybrid work available. The role manages day-to-day enterprise IT operations across service tiers, incident and service request handling, end-user support, hardware and software troubleshooting, staff training, ITSM/ITIL maturity, escalations, KPIs and SLAs, and IT projects. It requires 10 years of experience managing a 24/7/365 customer support center or enterprise service desk of 50 or more staff, experience with financial or regulatory agencies, and PMI Project Management Professional and ITIL 3 or 4 certifications. Benefits include medical, vision, dental, life and AD&D insurance, a 401(k), training, paid holidays, and paid time off.
