Description
The Quality Analyst evaluates organizational processes, identifies inefficiencies, and implements data-driven continuous improvement initiatives using Lean, Six Sigma, and related methodologies. The role leads root-cause analysis, quality audits, dashboards, reporting, training, change management, and IT process quality activities, while partnering with cross-functional teams to improve operational efficiency and reduce delivery risk. It requires a bachelor's degree in a relevant field or equivalent education and experience, at least five years of related work experience, strong analytical and communication skills, and proficiency with tools such as Excel, Power BI, Visio, Jira, and ServiceNow.
