Enterprise Security Operations Center Supervisor at Staples

Setup: On-site
Location: Framingham, Massachusetts
Type: Full-time
Level: lead/mgmt
Posted: Sep 17, 2026

Description

The Enterprise Security Operations Center Supervisor leads daily security operations across North America, supervising security professionals and overseeing physical security technologies, incident response, investigations, compliance, risk assessments, and crisis management. The role requires strong leadership, communication, analytical, and stakeholder-management skills, along with a high school diploma or GED, an associate degree or equivalent experience, and at least six years of progressively responsible security or related experience, including two years of leadership or shift-management experience. The position operates Tuesday through Saturday from 3:00 p.m. to 11:30 p.m. EST and offers paid time off, discounts, a 401(k) match, and wellness programs.

Required Skills

Leadership
Communication
Critical thinking
Stakeholder management
Physical security
Risk assessment
Microsoft Office

Additional Information

Minimum Education: High school diploma or GED, plus an associate degree in a relevant field or equivalent work experience.
Required Previous Experiences: 6+ years of progressively responsible experience in security operations, asset protection, law enforcement, military security, emergency management, intelligence operations, or a related field.
2+ years of leadership, supervisory, team lead, or shift management experience.
Experience managing security incidents, emergency situations, investigations, or crisis events.
Experience using CCTV, access control systems, intrusion detection systems, and alarm monitoring platforms.
Experience conducting risk assessments, security reviews, or operational audits.
Experience developing, implementing, or enforcing security policies, procedures, and operational standards.
Preferred Qualifications: Bachelor's degree in a relevant field.
Professional security or information security certifications.
Experience supervising three or more professional-level associates.
Experience supporting executive protection programs.
Experience in a Security Operations Center or Enterprise Security Operations Center.
Experience using threat intelligence and OSINT platforms.
Experience administering mass notification systems.
Experience leading crisis management exercises, emergency preparedness programs, or large-scale incident response activities.
Experience implementing security technology upgrades, integrations, or process improvement initiatives.
Knowledge of business continuity planning, enterprise risk management, and crisis management practices.
Experience in a complex, multi-site, or global operating environment.
Project management experience leading security-related initiatives.
Translation Company Name: Staples, Inc.