Description
The Customer Support Specialist provides 24x7x365 technical support for Nokia products, solutions, and complex customer networks through remote and on-site activities. The role investigates and resolves software and hardware incidents, performs corrective and preventive actions, manages escalations, maintains SLA and quality commitments, documents cases, supports service delivery, develops technical knowledge assets, and mentors junior team members. Candidates should have advanced troubleshooting and problem-solving skills, telecommunications and network knowledge, experience with SLA-driven support, strong customer and stakeholder management abilities, and the capacity to mentor less experienced team members.
