Description
The Enterprise Support & Solutions Administrator II provides first-level to intermediate technical support for ACV’s internal platforms, systems, and technology tools. The role triages and escalates helpdesk tickets, resolves user incidents, documents issues, maintains self-service processes, and serves as a liaison between users and business, product, engineering, and information technology teams. The position requires a high school diploma or GED, 2–3 years of industry experience, English communication skills, remote-user support experience, enterprise-systems experience, Windows and Mac troubleshooting experience, and iOS device support experience. Familiarity with common IT tools and ITIL or security compliance practices is a plus. The role offers medical, dental, vision, disability, life insurance, paid leave, retirement planning, and other benefits, with no visa sponsorship.
