Description
Zocdoc is hiring an Enterprise Support Associate to own the end-to-end support experience for a portfolio of healthcare providers. The role manages provider support cases through email and phone, owns case lifecycles in Salesforce, identifies provider needs, escalates complex issues, collaborates with onboarding and account teams, and meets productivity and quality KPIs. Candidates need at least three years of customer support or customer success experience, strong communication and organizational skills, Excel and CRM proficiency, and willingness to work US shifts. Benefits include medical insurance, childcare facilities, wellness programs, reimbursement, parental leave, and annual health check-ups.
