Description
The Service Desk Analyst supports end users through inbound phone, email, and chat contacts, handling password resets, mid-level troubleshooting, and issue triage. The role requires 1–2 years of helpdesk or call-center experience, familiarity with Service Now, and knowledge of Windows, Active Directory, and Microsoft Office. It is a hybrid contract position based in Irving, Texas, requiring office attendance two days per week, with a pay range of $16.25–$18.00 per hour and an anticipated application deadline of October 15, 2026.
