Summary from listing
The EOE Process Governance Manager will drive process-based autonomy in Ericsson’s managed services operations by standardizing processes, defining service flows, implementing AAA and automation solutions, establishing process metrics and best practices, conducting audits and gap analyses, and reporting KPIs. The role requires six years of managed services experience, knowledge of ANO, AAA, ITIL or Etom, process frameworks, MSDP, and automation or analytics tools, along with a relevant degree and Six Sigma or Lean experience.
