Summary from listing
The EOE Process Improvement Manager will design and deploy scalable, standardized process solutions for Ericsson’s Managed Services and EOE Process Governance areas, aligning with TM Forum ANO and ITIL/eTOM frameworks. The role involves optimizing system logic and procedures, developing process initiatives across pre-sales, post-sales, and continuous improvement, supporting RFP responses, and expanding the process portfolio across business and customer units. Candidates need at least eight years of industry experience, a relevant degree, managed services experience, telecom knowledge, ITIL or eTOM training, and expertise with MSDP, automation, AI/ML, analytics, and business process management tools.
