Description
The Episode Advisor supports healthcare members by explaining episode-of-care benefits, answering inquiries through phone, email, or chat, guiding portal use, helping select care groups and providers, tracking claims, resolving disputes, handling complaints, and collecting feedback. The role requires knowledge of healthcare benefit plans and insurance terminology, strong communication and problem-solving skills, organized workflow management, digital-tool proficiency, and teamwork; Spanish fluency and healthcare customer-service experience are preferred.
