Description
The Escalated Support role provides second-level operational support for Superloop’s broadband networks and smart communities, handling escalated customer, network, and infrastructure faults; configuring equipment; performing firmware upgrades and network maintenance; conducting remote and on-site troubleshooting; managing incidents, outages, and tickets; and supporting junior staff. The role requires networking, IT, customer service, and troubleshooting experience, along with knowledge of IPv4/IPv6, Ethernet switching, IP routing, and wireless technologies. It offers a flexible hybrid arrangement of three office days and two home days, with international travel and shift availability as needed.
