Description
Paramount Commerce is hiring a full-time Escalation Analyst to support its Pay-by-Bank API product. The role owns 24/7 operational monitoring, Tier-2 technical escalations, complex API troubleshooting, merchant support, observability and SLO alignment, incident communication, and post-incident analysis. It requires at least three years of experience in technical support, escalations, or integration engineering, along with knowledge of REST APIs, JSON, webhooks, HTTP status codes, Grafana, logs, and ticket management. The position offers a base salary of $70,000–$90,000 CAD and medical and dental benefits.
