Description
Binary Stream Software is hiring a full-time Escalation Engineer to lead complex customer escalations for Dynamics Business Central products. The role involves advanced troubleshooting, root-cause analysis, customer communication, bug prioritization, cross-functional collaboration with Product and Engineering, and mentorship of support analysts. The position requires advanced SaaS support knowledge, AL and related programming exposure, Power Platform and Dataverse experience, SQL and API investigation skills, and experience with support automation and process improvements. The company offers flexible work arrangements from Canadian offices, Chandigarh, or home.
