Description
Illumio is hiring a remote Escalation Engineer based in Montreal, Canada, supporting Pacific Time Zone. The role provides technical product support for Illumio deployments, resolves customer and internal escalations, analyzes Windows, Linux, and cloud-related issues, communicates with customers and engineering teams, updates documentation and knowledge bases, and mentors team members. Fluency in English, Spanish, and/or Portuguese is required, along with experience in technical support, case management, call resolution, and public cloud infrastructure.
