Description
The Escalation Engineer will design, maintain, troubleshoot, configure, and support server operating systems, line-of-business applications, and cloud operations across on-premises and cloud environments, including Microsoft Server, Office 365, and Azure. The role handles Tier 2 and Tier 3 escalations, software upgrades and migrations, monitoring, documentation, and cross-functional incident resolution, with limited travel to client sites. It requires at least five years of IT support experience, Microsoft Server and Office 365 expertise, PowerShell scripting, networking, hypervisor, and troubleshooting skills, and offers a hybrid work arrangement in Columbia, Maryland.
