Description
The role provides technical support to customers and partners on UNIX-based backup for applications such as Oracle and SAP, handles escalated product-support issues involving malfunctioning equipment or software, occasionally delivers technical training, and reports design, reliability, and code issues to software engineering. It requires strong communication, customer-service, problem-solving, and learning skills, along with UNIX/Linux, Windows, enterprise-application, storage, SAN, TCP/IP, and networking expertise; additional expertise in virtualization, backup solutions, snapshot technologies, or network-attached-storage protocols is also listed.
