Description
The Escalation Engineer will serve as the technical authority for complex, enterprise-scale FlashBlade storage environments, resolving critical multi-platform issues, performing root-cause analysis, restoring service, and protecting customer business continuity. The role also mentors support staff, partners with Product Engineering on customer insights and product improvements, and leads high-visibility customer communications. The position is primarily in-office in Bangalore and requires expertise in Linux/Windows administration, cloud architectures, networking, virtualization, storage protocols, and enterprise troubleshooting.
