Description
Zscaler is hiring an Escalation Engineer to work in a hybrid capacity in Bangalore or Mohali, reporting to the Senior Manager, Product Support. The role owns the resolution of escalated and critical customer issues, manages SLAs and on-call support, collaborates with Engineering on testing and troubleshooting, reproduces defects, and maintains technical knowledge-base entries. Candidates need a bachelor's degree, at least eight years of support-engineering experience supporting networking or web security products, critical-escalation experience, and proficiency with network diagnostic tools; AI, network security, and VPN knowledge are preferred.
