Description
Zscaler is hiring an Escalation Engineer for a hybrid role in Mohali, reporting to the Escalation Manager in Customer Success. The role involves resolving escalated customer support issues, participating in 24x7 support and on-call operations, collaborating with Engineering to troubleshoot and reproduce issues, and documenting incident resolutions. Candidates need at least 8 years of experience supporting cloud networking or web security products, 7 years with Linux, Unix, and FreeBSD, cloud-based solutions experience, and strong technical and business communication skills. Preferred qualifications include AI workflow efficiency, cloud security and infrastructure-as-code experience, and expertise across AWS, Azure, and GCP networking.
