Description
Rapyd is hiring an Escalation Engineer to support B2B customers and internal teams, own major production incidents, troubleshoot and resolve technical issues, analyze transaction traffic and system design gaps, contribute to feature development handoffs, and improve production quality. The role requires 1–2 years of relevant customer-facing technical support or escalation experience, knowledge of REST APIs, SQL, Postman, log diagnosis, complex system architecture, and strong communication and problem-solving abilities. Jira, Confluence, and fintech experience are advantageous.
