Description
The Escalation Resolution Associate will provide front-line customer support for Tripadvisor Owners and Members across EMEA and global markets, resolving complex inquiries through phone, email, chat, and social media. The role coordinates with travelers, hotel properties, online travel agencies, and internal stakeholders; troubleshoots technical issues; tracks service metrics; maintains CRM records; and contributes product feedback and special projects. It is a hybrid position requiring 1–2 days per week in the London office, with flexible scheduling including weekends and bank holidays.
