Description
Flaschenpost, a fast-growing instant delivery service for drinks and food in Germany since 2016 and now part of the Oetker Group, is seeking an Escalation Specialist. This role involves supporting quality management in customer service by handling escalated customer cases, proactively communicating with customers, finding tailored solutions, contributing to method development, and acting as a central contact for challenging customer matters. The position is initially limited to 12 months.
