Description
Robust AI is hiring an Escalation Support Engineer to provide Tier 3 support for its autonomous mobile robots. The role resolves complex hardware and software issues, manages escalations, analyzes diagnostic data, collaborates with engineering to harden products, documents resolutions, and improves support processes. It requires at least three years of customer-facing technical experience, deep Linux knowledge, Python and ROS familiarity, cloud and Docker experience, and the ability to travel to customer sites.
