Description
Polymarket is hiring a Customer Experience Escalations and Complaints Program Manager to build and own its formal escalations and complaints program from the ground up. The role covers intake, classification, resolution, root-cause analysis, regulatory reporting, audit-ready documentation, and training for agents and AI systems, while handling sensitive customer cases and coordinating with Legal, Compliance, Trust and Safety, Product, and Engineering. Candidates need at least four years of escalations, complaints management, or customer-resolution experience in a regulated environment, along with strong communication, documentation, judgment, and regulatory-reporting skills. The position offers a base salary of $200,000 to $250,000 plus equity and benefits.
