Description
Vinted is hiring an Escalations Management Specialist to serve as the primary contact for high-priority, complex member support cases. The role involves creating tailored solutions, resolving complex issues through collaboration with internal and external stakeholders, translating customer pain points into actionable insights for Product and Policy teams, and acting as a liaison with senior management, legal, and PR teams. Candidates need customer service or complaint-handling experience, strong communication and emotional intelligence, task-planning skills, and fluency in English. The position offers a gross monthly salary of €1,917–€2,592, hybrid work with two recommended office days, and benefits including private health insurance, home-office support, and workation opportunities.
