Description
The Onsite Specialist manages client workplace services across workstations, printers, telephony, middleware applications, hardware, inventory, shipping, and reporting. The role coordinates onsite operations with offshore and nearshore teams, maintains SLAs and governance, supports critical P1/P2 issues outside offshore hours, and may travel within the country. It requires at least five years of IT Service Management experience, production-environment experience, and hands-on knowledge of Active Directory, Azure, SCCM, Intune, M365, Windows, Entra ID, and Exchange.
