Exec Cust Relations Assist Mgr at Lowe's

Lowe’s is hiring a fully remote Executive Customer Relations Manager to lead, support, and develop Case Managers and Social and Written Communications Professionals serving the Lowe’s Executive office. The role oversees hiring, training, performance management, case assignments, complex escalations, customer retention, compliance, quality metrics, staffing, and process improvements. Candidates need a high school diploma or GED or equivalent experience, three years of customer service experience, and one year of contact center experience. The annual pay range is $61,600 to $102,900, with starting rates varying based on factors such as location, education, training, and experience.