Description
The CLM Domestic BFSI | Outbound Executive serves as the first point of contact for customers, handling inquiries and complaints through phone, email, and chat; resolving issues; maintaining product knowledge; collaborating with cross-functional teams; documenting interactions; improving customer experience; and analyzing satisfaction feedback. The role requires at least two years of customer-facing experience, preferably in BFSI, strong communication and problem-solving skills, CRM proficiency, organization, and the ability to work independently in a fast-paced environment.
