Description
The Case Processing Representative handles case-processing work across different case types, using computerized systems to track, gather, provide, refer, and troubleshoot information. The role must meet productivity and quality standards, process maintenance requests without slippage, adhere to service-level timelines, route exceptions to subject-matter experts, and maintain accurate customer information records. It requires a Bachelor of Commerce, command of Microsoft Office applications, compliance with client security policies, and availability for flexible hours or overtime as needed.
