The role supports travel customers by resolving fare, refund, routing, and pricing queries through email, maintaining accurate and productive service, and building customer relationships. It requires GDS knowledge, travel certification, fare and routing knowledge, communication and geographical skills, and willingness to learn and participate in process improvement. The posting specifies a higher education diploma and 0–2 years of relevant experience.
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data and AI companyNew York, NY, US60000
EXL helps organizations transform workflows and drive business outcomes, providing trusted data foundations, enterprise AI, agentic deployment and AI-powered operations. Its offerings include AI-ready data foundations, AI services from strategy to deployment and adoption, AI-led operations, and industry-specific AI-powered solutions.
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